Crazy Amazing Designs

FAQ

The questions we hear a lot.

Quick answers about training calls, stage builds, gear, and how we work. If yours isn't here, send a note and we'll answer it directly.

Frequently Asked

Questions we hear a lot.

What is Crazy Amazing Designs?

Crazy Amazing Designs is Nathan Robb’s training and coaching brand for church tech teams. We make practical training content, templates, and tools for churches that want better audio, video, lighting, and streams — without guessing, and without spending enterprise money.

You’ll find us on YouTube with hundreds of free tutorials, here on the website with templates and tools in the shop, and on Zoom for personalized coaching.

What exactly happens in a Single Session Zoom meeting?

A Single Session is 45 minutes on Zoom working directly on your church’s setup — not a sales call, not a webinar. It’s you and Nathan (plus anyone from your team you want in the room), digging into the thing that’s been fighting you until you have a clear plan you can run this Sunday.

When you book, you’ll tell us your primary goal for the session. Nathan reads that before the call, so he shows up already knowing your gear and what you want fixed — no time wasted on “so, tell me about your setup.”

We work on the whole Sunday stack: sound consoles, ProPresenter, cameras and switchers, live streaming, lighting, and the control systems that tie them together. See all of the systems Nathan is very familiar with in this article.

Can my team join the Zoom session?

Absolutely — it’s one Zoom link, so bring as many people as you like.

And here’s the thing: Nathan is always teaching, whatever the session is for. When he’s troubleshooting your system, he’s explaining what he’s doing and why the whole way through — everyone in the room learns how the system actually works. Troubleshooting and training aren’t separate products; teaching is just how Nathan works.

The one expectation to set: 45 minutes has one driver’s seat. A session shaped around hands-on training for your team (think classroom, with practice and Q&A) spends its time differently than a session shaped around fixing or building something (where the team learns by watching real work happen). We can’t give both jobs the full 45 minutes at once.

So when you book, just tell us in the booking notes which one is the larger goal — and we’ll shape the session around it.

How much can we really fix in one 45-minute session?

More than you’d think. You tell us your goal when you book, so Nathan arrives already knowing your gear and what you want solved — and the problems churches hit are surprisingly similar, so we skip straight to the fix instead of starting from zero.

Here’s Nathan’s favorite way to prep: in the weeks before your session, keep a running list — every question you hit, every problem that pops up on a Sunday, everything you wish worked better. Bring the whole stack to the meeting and we’ll work through it one at a time.

Every session has a primary goal we intend to get done. But usually we get through three or four solid things beyond it, as long as none of them is a monster on its own.

Need more time? You can add back-to-back time right in the booking, so one sitting covers as much ground as you want.

Is payment secure?

Yes. All payments are processed by Stripe — one of the most trusted payment platforms on the internet, used by millions of businesses. Your card details go directly to Stripe; we never see or store them.

How do I get my file after I buy a template?

Right after you complete checkout, Stripe sends you an email with a download link to the file. If you don’t see it within a few minutes, check your spam folder — or send us a note and we’ll get it to you directly.

What ProPresenter versions and platforms do your templates work on?

The ProPresenter Quick Start Template is built for ProPresenter 7.1 and beyond and works on both Mac and Windows. It includes install guides for both the newer Workspaces format (v7.20+) and legacy versions, plus tips for transferring your old content into the new template.

If you’re on a different console or software and unsure whether something we sell will work for you, ask before you buy — we’d rather answer a question than take your money and not deliver.

What does a training session cost?

A single session is $149 — fix one specific problem live on Zoom with Nathan. Details.

Templates and digital tools in the shop start at $17. For team training, we scope it to your situation — just reach out and we’ll find the right fit.

If it turns out you’ve got a bigger, system-wide challenge, Nathan will show you exactly where to go next.

What if I buy a template and I can't get it working?

Send us a note with a screenshot or a description of what’s going wrong, and we’ll help you get it running. We don’t want you stuck — every template ships with detailed install instructions, and we’re happy to hop on a quick Zoom if that’s faster.

If it turns out the template genuinely won’t work for your setup, we’ll refund you. See our refund policy for details.

What gear and software do you cover?

The short version: most of what small-to-medium churches actually use. The longer version:

  • Presentation — ProPresenter (deeply), including transitions from other platforms like EasyWorship to ProPresenter
  • Audio consoles — Behringer X32 / Midas M32 family, Allen & Heath SQ-5, Behringer WING
  • Video switchers — BlackMagic ATEM Mini through ATEM Constellation
  • Streaming — OBS, vMix, direct-to-platform workflows (YouTube, Facebook, Church Online)
  • Lighting — DMX basics, Art-Net, pixel mapping, Resolume Arena for LED projection
  • Control — BitFocus Companion with StreamDeck
  • Networking — Dante audio networks, managed switches

If you’re running something we haven’t listed, ask anyway. There’s a good chance we’ve touched it.

Who is Nathan and why should I trust him with my church's tech?

Nathan Robb has served in the local church since 2012. He has led teams and served as a production director in Canton, Ohio, for several years. He’s built and maintained complete audio, video, lighting, and streaming systems — not as a consultant who shows up for a day, but as the person who owned it on Sunday mornings and fixed it when it broke at 9:47am.

Crazy Amazing Designs exists to serve churches — to train and equip leaders to do church tech and event production with excellence.

What consoles and software do you actually know?

The short list of what we coach and consult on day-to-day:

  • Audio: Behringer X32 / Midas M32 and the Behringer WING, Dante networks, in-ear monitor rigs, wireless mic systems
  • Video: Blackmagic ATEM switchers, HyperDeck recorders, PTZ cameras (Canon, PTZOptics), livestream encoders
  • Presentation: ProPresenter, with specific expertise in workflows, macros, looks, and MIDI control
  • Lighting: DMX / Art-Net / sACN, pixel tape, Enttec controllers, lighting consoles (Onyx, grandMA, MagicQ at a basic level)
  • Control & Automation: BitFocus Companion, Stream Deck, MIDI controllers, show control

If you’re running something we don’t list, ask — there’s a good chance we can help anyway.

Do you offer refunds on digital products?

Yes. If a template or tool isn’t what you expected, email us within 14 days of purchase and we’ll refund you, no questions asked. We’d rather have you happy than hold onto $27.

For coaching sessions, refunds are handled case-by-case — reach out and we’ll figure it out.

Can I get a recording of my Zoom training?

Yes — session recording is an add-on you can select when you book. Nathan records the session and sends you the video file afterward so you can re-watch it, share it with your team, or reference it later.

Forgot to add it when booking? Just ask at the start of the call and we’ll sort it out.

Can my church pay by check or invoice instead of credit card?

Yes. Most of the stuff on our shop uses Stripe for instant checkout, but for monthly coaching, on-site consulting, and larger engagements, we can send an invoice your church’s bookkeeper can pay by ACH or check.

Send a note and tell us which item you’re trying to pay for — we’ll set up the invoice right away.

Are the gear links on your site affiliate links?

Yes — the product links on our Recommended Gear page are Amazon affiliate links. As an Amazon Associate, Crazy Amazing Designs earns a small commission from qualifying purchases at no extra cost to you.

We only link gear we’d recommend whether or not we earned a dime on it. If something stops being worth recommending, we take the link down.

Do you travel for on-site work?

Yes. Nathan has traveled across the US and internationally for church production work, installs, and consulting.

For on-site requests, use the contact form instead of booking directly so we can talk through dates, scope, logistics, and pricing first.

Still wondering?

Ask us directly.

If your question isn't here, the fastest way to a real answer is a single session — or just send a note.